Prepare your Call Centre for a ‘Big Freeze’ in 2012

Due to popular demand, we are holding a 2nd ‘Big Freeze’ Webinar on the 21st February at 11.00 am (GMT)

We have already seen sub-zero temperatures this week and the risk of places across the UK becoming bitterly cold are high.

Weather forcasters this week predict that Britain face a month-long big freeze.  A quote from the Sunday Mirror (29.01.12) states “It makes it very difficult to predict precisely what will happen, but from today it will get colder. There is a 70 per cent change of severe cold weather.”

Forcaster Helen Chivers (Quote from the Daily Express 28.01.12) said “Cold weather is winning the battle for dominance and people will notice the chill carrying on for more than a few days.”

Unpredictable weather can impact directly on your business – with businesses from every sector affected right across the country.

Some businesses struggle to cope during adverse weather conditions and began to lose customers. Other businesses deal with it well.  Within this webinar you will hear from businesses who coped well with the snow days and will learn valuable lessons on how to cope with the unexpected.

Unfortunately, we British never believe ‘servere weather’ will actually hit and have problems coping with the bad weather when it does.  In turn, call centres can experience up to four times the normal level of customer enquires and more than twice the normal volume of inbound calls – often with customers calling in with the same questions. 

Here are the main points of discussion :

1) The impact of inclement weather on business and the importance of effective preparation / anticipation at call centre level.

2) Real life experience of two industry leading businesses covering contingency planning, challenges and effects to their businesses when bad weather strikes.

3) Summary of the key factors and options available to Call Centre professionals

Is your core business put under potentially catastrophic pressure by unpredictable severe UK winter weather conditions.  Join our webinar now and avoid damaging your brand!

 

 All attendees will also recieve a free Benchmarking Audio Audit.

FInd out more about about our Call Centre Audio services.