Actor Richard Wilson slates poor UK Call Centres

Channel 4’s Dispatches program, presented by Richard Wilson investigated the use of automated systems and call centres in Britain. It also outlined the importance of the ‘customer calling experience’ and clearly showed that many companies do not get this right… with typical Victor Meldrew grumpiness. Watch the documentary now by clicking on the video link below:

During the documentary, Richard put automated phone systems of some of the largest services providers to the test and created his own call centre, revealing the best and worst for queue times.

In addition, Channel 4 also ran a simultaneous poll (in conjunction with Populus) asking people to vote for which automated service – or services – gave them the biggest headache.

FREE AUDIO AUDIT:

In light of the documentary, Premier Business Audio, the UK’s leading provider of call centre audio and customer experience solutions are offering a free Audio Audit and bench-marking analysis to identify areas for improvement in your Call Centre caller experience .

For more information on what is involved with an Audio Audit please click here.

To book your Audio Audit, please click on the button below.

Or call Kate Harding on 0845 279 7200.