Premier awarded ISO9001 for 2nd year

Premier were today awarded for the 2nd year running the ISO9001 certificate.  We are only 1 of 2 Audio companies in Europe to be awarded this certificate. And as an  ISO 9001 quality assured registered firm and founding members of the Audio Marketing Association, Premier are bound by strict quality and customer service rules – is your supplier?

Did you know 40% of Contact Centre callers hearing a queuing message repeated 4 times will hang up…

… of which 30% of these will never call back! With an engaging Call Centre voice recording or in-queue audio marketing message your callers will be entertained and educated on your other products and services.

Worcester Council sign with PBA

Worcester Council sign up for PBA consultancy services to improve their customer experience within their Contact Centre.

PBA’s new customer – Orient Express

Iconic travel provider Orient Express have recently signed up for a Call Centre Audio Contract with PBA. Case Study to follow.

Premier Builds Relations

We have recently hosted meetings with Jerry Brown of Business Voice in Toledo Ohio, Pete Turpel from Phone on Hold in La, California and Simon Faure-Field of Equal Strategy in Singapore. The rationale for the meetings was to discuss ways that we will work with our clients to discover more efficient customer-centric systems and also to explore areas where we can cooperate in global joint ventures… watch this space for changes in practices and new ideas!