IVR Prompts

In a perfect world no-one would have to hear IVR voice announcements, Voice Recording, or queue to speak to one of your agents, but this isn’t always possible.

Listen to your own call centre voice recording or IVR voice recording. Are you happy that they accurately match the brand values of your organisation and are as clearly spoken and succinctly scripted as they could possibly be?

Your current IVR Prompt could be more damaging to your business than good. As part of our IVR Call Centre Prompt solution we offer many different call centre voice recording artists or IVR voice recording artists.

If callers have to queue, why not use this opportunity to advertise a sales message though your call centre voice recording or get them ready to speak with an operator.

What is an Interactive Voice Response? (IVR)

An IVR call centre voice recording is a message that offers your caller a menu of choices to help enable them to get the information or operator that they need when they call your Contact Centre (ie “For Sales press 1, For support press 2…”)

We work with Contact Centres across the UK delivering clear and consise Call Centre Voice Recording, IVR Prompts and IVR Voice Recordings.

 

Effective IVR Menu Tree Design

A well designed menu tree for your IVR system can deliver increased efficiency and cost savings to your Call Centre.

Here at Premier we are experts in Call Centre IVR menu tree design. We will provide you with a free audio audit of your current IVR menu tree design and evaluate your current IVR voice prompts, scripts, voices and music (if applicable).

We will then provide you with a fully managed service through consultancy, design, record and delivery of your new IVR prompts.

Find out how professional IVR Prompts can help your business today!