Call Centre Audio
Call Centre Audio
As part of our Call Centre Audio Solution we provide the following services:
Call Centre Audio or Call Centre Voice Recording is the name given to recordings played by telephone systems to inbound callers at four main times:
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The IVR menu tree design prompts that allow calls to be routed to the right agent skill groups
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The in-queue marketing production that callers hear whilst waiting for an agent to become available, usually incorporating comfort messages
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An on-hold production that callers hear when being transferred from one agent to another, or when put on hold by an agent
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Out of hours and emergency messaging.
Premier’s dedicated Call Centre Audio Marketing team are experts at making sure you and your customers make the most of every inbound telephone call. From scripting to voice recording, our Call Centre creative services team are available via phone or email during office hours to assist you. We will not only deliver a professional Call Centre In-Queue and IVR voice recording, but we also provide account management to ensure that you get the most out of your Call Centre Audio solution from Premier.
We understand that many organisations do not have the in-house expertise to improve your customer calling experience, so we provide you with a fully managed service.
The Benefits of Call Centre Audio
1. Reduce caller abandonment:
If callers to your Call Centre can be engaged or entertained whilst they are waiting in-queue with an audio marketing message that is relevant to your Call Centre, then they are less likely to abandon their call.
2. Reduced transaction times:
Prepare your inbound callers prior to being connected to an agent e.g. Why not have a call centre voice recording that prepares your customer to get thier credit card ready. This will greatly reduce your average call centre duration. The opportunities are endless.
3. Reduce staff stress and turnover:
Reduce complaints from your Call Centre customers about their ‘in-queue’ experience. Why not answer FAQ’s through your call centre voice recording whilst customers are waiting in-queue? This may answer some of the regular questions that are asked by your customers and reduce the need to speak with one of your Contact Centre operators.
4. Increase revenue-per-call:
Cross-sell and up-sell other producst and services through your call centre voice recording whilst your customers are waiting in-queue with audio marketing messages. This has a very low acquisition costs.
5: Increase customer retention and loyalty:
40% of Contact Centre callers hearing a queuing message repeated 4 times will hang up – of which 30% of these will never call back! With an engaging Call Centre voice recording or in-queue audio marketing message your callers will be entertained and educated on your other products and services.
6: Launch new products or services:
Existing customers are the cheapest and easiest people to market/sell new products to! Why not advertise them through your in-queue audio marketing or call centre voice recording solution. This is an inexpensive solution to advertising.
7: Fast turnaround:
Premier Call Centre Audio are the Industry leaders in Call Centre Voice Recording, IVR prompts and in-queue messages. We pride ourselves with fast turnaround times and quality delivery with your IVR or in-queue voice recording.
8: Professional Voice Artists and Music Selection:
We have a wide range of professional call centre voice artist styles, accents and foreign languages suitable for your Call Centre. Listen to some of our voice and music samples that you could use in your audio marketing message.
